📢 EPF / KWSP Malaysia Officially Launches WhatsApp Channel
On 8 August 2025, the Employees Provident Fund (EPF Malaysia / KWSP) officially launched its dedicated WhatsApp channel — WhatsApp KWSPMalaysia.
This new platform allows members and employers to conveniently access EPF services and communicate faster, anytime and anywhere.
🔑 Key Features of WhatsApp KWSPMalaysia
1️⃣ Guided Menu (24/7 AI Service)
Simply type “Hi” to access the menu.
Browse and quickly find topics related to EPF products and services.
2️⃣ AI Response
Type your question and get instant automated replies.
Covers common inquiries such as contributions, withdrawals, and application status updates.
3️⃣ Live Chat with Advisors
Available Monday to Friday, 8:30 AM – 4:30 PM
Not available on weekends and national / Selangor public holidays.
Connect directly to a live advisor for more in-depth assistance.
Safety & Verification
To ensure you’re interacting with EPF’s official channel, always check:
Official Number: 03-8922 6000
Verified Badge on the WhatsApp account
⚠️ Reminder: EPF will never request sensitive information such as passwords or banking details via WhatsApp.
Why This Matters
Through WhatsApp KWSPMalaysia, both members and employers can:
Quickly access general EPF service information (e.g., contributions, withdrawals).
Track application statuses (e.g., registration, nomination, withdrawal).
Communicate securely without risk of data leakage.
How to Get Started
Visit the EPF official website or log in to KWSP i-Akaun (web or app).
Click the WhatsApp icon, scan the QR code, or select “Start Chat”.
Type “Hi” to launch the AI-guided menu and start your conversation.
Quick Tips
✔️ Save the official number 03-8922 6000 in your contacts to avoid scam numbers.
✔️ Use the guided menu to quickly find the information you need.
✔️ For complex issues, connect directly with a live advisor to save time.
📞 Need professional support for corporate compliance, accounting, or tax matters?
Contact our team today for expert guidance.